Terms & Conditions for User Registration
Terms and Conditions Coral Leisure Monaghan
 
By agreeing with this Disclaimer: I confirm that I do not have any of the Health Issues below.
 
HEALTH SCREENING
 
If you answer YES to any of these questions, then you must confirm via a letter that you are under the care of a doctor and that your health issue is currently under control or get a doctor’s note before using these facilities.
 
  • Do you have a heart condition?
  • Do you suffer from chest pains at rest or upon exertion?
  • Do you experience dizzy spells?
  • Do you have high / low blood pressure?
  • Have you any major injuries? - back, knees, hips, ankles, etc.
  • Have you any major medical conditions such as:
    • Epilepsy
    • Asthma
    • Diabetes
  • Are you currently or have recently been pregnant?
  • Have you had surgery in the last 12 months?
  • Have you any other health issues that may affect you when exercising?
 
By agreeing with this Disclaimer:
 
  • I confirm that I am a regular gym user and I am familiar with the safe use of all equipment.
 
  • I am aware I can request a full induction on this equipment at any time.
 
  • I have read the medial questionnaire above and confirm that I am fit for Gym, Fitness Classes, Pool, Sauna, Steamroom and jacuzzi use.
 
 If my health situation changes, I will inform Coral Leisure.

 
ONLINE FITNESS CLASS BOOKINGS
TERMS & CONDITIONS
 
 
1 - BOOKINGS
 
All classes can be booked 24 hours in advance.
 
2 – WAITING LIST
 
If a class is fully booked the customer will be added to the waiting list. Should another customer cancel their booking, then an e-mail will be sent to all persons on the waiting list. Whoever confirms the booking first will be awarded the free space.
 
In the interest of fairness to all customers this system operates on a first come first served basis.
 
3 - PAYMENT
 
All classes will be paid in full at the time of booking via the online booking account. Under the condition that a refund is necessary, credit to the value of the class will be added to your booking account: See Section 9 for full details.
 
Price List:
 
  • 30-minute Class = €4
  • 45-minute Class = €6.50
  • Members without Class add on = €1.50
  • Members with Class add on = No Charge
  • Speciality Class = Prices vary depending on the Class
 
4 - CHECK-IN
 
All class attendees must check in at reception to confirm attendance before the start of the class.
 
  • Should they fail to do this, the risk of incurring a penalty fee may apply (see Section 8).
 
5 - CANCELLATIONS
 
If a customer wishes to cancel a class booking it can be done by contacting reception or via their online booking account.
 
In the event of a cancellation:
 
  • It must be done at a minimum of 2 hours before class commencement time.
  • If the class is cancelled less than 2 hours before start time a penalty will be incurred (see Section 8).
 
6 - NON-ATTENDANCE
 
If a customer fails to attend the class and has not informed reception or cancelled the class online, a penalty will be incurred (see Section 8).
 
7 – FACILITY RULES / CODE OF CONDUCT
 
All customers must abide by the facilities Rules and Code of Conduct, a serious breach of the facility rules may result in the customer no longer being allowed to avail of our services. In this event we are not obliged to provide you with any credit or refund (see section 9).
 
Rules / Code of Conduct:
 
Coral Leisure Monaghan management and staff are committed to maintaining an environment entirely free from discrimination or harassment. We ask that you always conduct yourself in an appropriate manner. We reserve the right to expel or cancel the membership or permission to attend classes of anyone who does not adhere to our policies or displays inappropriate behaviour.
 
  • Classes require 4 or more people in order to take place. Should a class be cancelled due to inadequate numbers credit to the value of the class will be issued to your online booking account (see Section 9).
  • All instructors and classes are subject to change.
  • We request that customers always follow all reasonable instructions from our qualified staff.
  • A self-health screening form must be completed before attending the class. If you have any existing medical conditions, please inform the instructor before commencing the class.
If you are unsure, please notify your G.P. prior to commencing exercise.
  • Persons under the influence of alcohol or drugs will not be permitted into the class.
  • Coral Leisure accepts no responsibility for any belongings or personal items lost, stolen or damaged on the premises. 
  • It is the responsibility of each person to place all personal items in the lockers provided, bags are not allowed in the studio.  Personal belongings found will be placed in lost property for seven days. 
  • The minimum age for class participation is 14 years of age.
  • No one is to enter a class 5 mins after a class has begun. It is at the instructor’s discretion if they wish to allow you into class after 5 minutes have passed.
  • If a class is in progress that you are not booked into, no entry is permitted.
  • The waiting area for the Aerobics Studio is the gym hallway or the viewing Gallery seating area.
  • For the consideration of other customers please do not loiter outside the studio door.
  • The waiting area for the Indoor Cycle Studio is the seating area in reception. For the consideration of other customers please do not loiter outside the studio door.
  • Members must stay until the end of class and complete both the warm up and cool down sections of the exercise.
  • Mobile phones must be turned off during class.
  • Everyone entering the studio must be wearing appropriate clothing and foot wear, for example no flip-flops or boots.
  • Please do not drop weights or plates on the floor.
  • Replace all equipment when finished with its use.
  • No food or snacks permitted in the studio.
  • Any damage to equipment must be reported to the instructor.
  • Wipe down all equipment after use, cleaning solution and paper towels are provided.
  • No smoking (e-cigarettes included) within the facility.
  • No photos or filming of class participants without their consent.
  • Management reserves the right at any time to vary these rules and charges at any time.
  • Management reserves the right to refuse admission.
 
Please note: In the event of a breach of the facilities rules and code of conduct we are not obliged to provide you with any credit or refund.
 
8 - PENALTY FEES
 
In order to ensure that each customer has an equal opportunity to attend a class and that the online booking service is used fairly, we will penalise customers in the following circumstances:
 
 8 (A) - NON-MEMBERS
 
  • If a class booking is cancelled by the customer less than 2 hours before commencement, we will not provide any refund.
  • If a customer fails to attend the class, we will not provide any refund.
 
8 (B) – MEMBERS: with Class add on
 
  • Failure to cancel the booking less than 2 hours before class start time will result in a €2              non-cancellation fee. The member will no longer be able to book into any class until this balance is settled.
  • Failure to attend the class will result in a €2 non-cancellation fee. The member will no longer be able to book into any class until this balance is settled.
 
8 (C) – MEMBERS: without Class add on
 
  • If a class booking is cancelled by the customer less than 2 hours before commencement, we will not provide any refund.
  • If a customer fails to attend the class, we will not provide any refund.
 
Please note: Coral Leisure Monaghan operates on a strict no refund policy: See Section 9 for more details.
 
9 - REFUNDS
 
We adhere to a strict no refund policy for our online booking: we will however issue credit to your Coral Leisure online booking account only under the following conditions:
 
  • The class booking is cancelled by the customer 2 hours  before commencement.
  • If the class is cancelled due to a decision made by Coral Leisure Monaghan Management as this is out of the customer's control.
  • Exceptional circumstances (see Section 10). Please note: this condition is entirely at the Centre Managers discretion.
 
Please note: If a class booking is cancelled by the customer less than 2 hours before commencement or the customer fails to attend the class, we are not obliged to provide any credit to the booking account.
 
See Coral Leisure Refund Policy for full version- available on request.
 
10 – SPECIAL CONSIDERATIONS
 
Under the rare exception of a refund being warranted it is entirely at Management Discretion, reasons may include but are not limited to the following:
 
  1. Illness/Injury - A Doctor's note stating the cause must be presented along with the refund request.
  2. Bereavement in the family.
  3. Relocation - should a customer need to relocate from their living arrangement at the time of registration then this will be taken into account depending on travel impediments.
  4. Complaint - Should a customer feel that they can no longer attend our facility due to a member of staff/customer; then an investigation must be conducted by the Centre Manager and the refund request will be considered based upon the outcome.
 
Please Note: As previously stated the reasons above are taken into consideration by the Centre Manager, but do not guarantee a refund.
 
11 – DATA PROTECTION
 
Coral Leisure Monaghan  will only use personal information in accordance with the G.D.P.R guidelines May 2018
Coral Leisure has a strict Data Protection Policy in place, the full version is available upon request.
 
12 – ADDITIONAL
 
There is a No Refund Policy on all our Online Transactions: these include, but are not limited to Memberships, PAYGO, Swim Lessons, Fitness Classes/Courses and Pool/Gym Events.
 
A full version of the Coral Leisure Refund Policy is available upon request.
 
All policies within this document do not affect the statutory consumer rights of the customer.

Membership

Terms & Conditions
 
1 - MEMBERSHIP
 
This includes, but is not limited to Pool, Gym, Pool & Gym, Class, Golden Years and Student.
We have absolute discretion over whether to enter into this agreement and to accept your application for membership of the Centre.
Proof of age depending on the membership being applied for,may be required.
 
 If your application is accepted, membership will start onthe dateshown overleaf and will continue until:
 
  • Duration of the Membership expires.
  • Membership is cancelled by the customer (see Section 6).
  • Membership is cancelled by Coral Leisure Monaghan(see Section 6).
 
On acceptance you will be issued with a membership fob personal to you and entitles you to all rights and privileges of the class of membership which you have selected. Entry to the Centre is gained by swiping a valid fob, this is a requirement of all members upon each visit.  A photograph will be taken for our Membership records for security purposes.Lost or damaged fobs must be replaced, and you will be charged a nominal fee each time.
 
As a member you agree to comply with the rules of membership, facility rules and code of conduct (see Section 5).These are displayed in the Centre and relate to opening hours, use of facilities and your conduct
Please Note:We reserve the right to make reasonable changes to these rules at any time.
 
2 - MEMBERSHIP FEES
 
All Membershiptransactions carried out viacheque, cash or card must be paid in full at the time of application.
Under no circumstances can any membership begin without all relevant documents being signed and full payment made in advance.
 
There is no membership charge for any child under 2 years of age.
 
Any child included in a family membership must be under 16 years of age.
 
A membership can be cancelled at any time; however, Coral Leisure operates on a strict No Refund Policy (see Section 9).
 
The full Price list and range of memberships is available at reception and online.
 
The Management reserves the right to alterfees, terms and conditions at any time.
 
3 – DIRECT DEBIT
 
A minimum of 3 months Direct Debit contract applies. The first 2 months instalment must be paid upfront. 12-month Direct Debit options include an additional 5% service fee over a Paid In Full 12-month membership.
Your membership will continue for an initial period of 3 months unless properly terminated by you or us in accordance with section 6.
If a membership is cancelled, we are not obliged to provide you with any credit or refund (see Section 9).If you or we end your membership, it is your responsibility to cancel your direct debit arrangements for payment of the monthly instalments.
 
4 - RENEWALS
 
All existing customers receive a loyalty reward of a 20% discount upon renewal.
 
The Management reserves the right to refuse the renewal of a membership without giving any   reason.
 
5 – FACILITY RULES / CODE OF CONDUCT
 
All customers must abide by the facilities Rules and Code of Conduct, a serious breach of the facility rules may result in the customer no longer being allowed to avail of our services. In this event we are not obliged to provide you with any credit or refund (see section 9).
 
Rules / Code of Conduct:
 
Coral Leisure management and staff are committed to maintaining an environment entirely free from discrimination or harassment. We ask that you always conduct yourself in an appropriate manner. We reserve the right to expel or cancel the membership of anyone who does not adhere to our policies or displays inappropriate behaviour (see Section 6).
 
General
 
  • All instructors and classes are subject to change.
  • We request that customers always follow all reasonable instructions from our qualified staff.
  • Persons under the influence of alcohol or drugs will not be permitted into the class.
  • All Members must complete a Health Screening Form before membership can be accepted and are responsible for informing us should their health change in anyway.
  • Alternatively, a member can sign the Health Screening self-assessment form at reception. This must be done at the start of each year/membership renewal.
  • All Members are responsible for informing us of any change in their details.
  • Coral Leisure accepts no responsibility for any belongings or personal items lost, stolen or damaged on the premises.  It is the responsibility of each person to place all personal items in the lockers provided, bags are not allowed in the studio.  Personal belongings found will be placed in lost property for seven days. 
  • Smoking (E-cigarettes included), Photography or filming is not permitted in the building.
  • Last admittance to pool area/gym is 40min before advertised closing time.
  • Details of the centre’s opening hours are displayed in the centre. We may need to change opening hours, but we will,where reasonably possible, display notices 2 weeks beforehand.
  • In the event of circumstances beyond our control, we may be unable to provide a full range of services. For example: temporary closure due to fire or flood. We will do all we can to restore our services as soon as possible.
  • Membership holders must respect pool, gym and studio timetable restrictions.
  • Membership holders must respect capacity restrictions.
  • Management reserves the right at any time to vary these rules and charges at any time.
  • Management reserves the right to refuse admission.
 
Gym & Studios
 
  • The minimum age for class participation is 14 years of age.
  • The minimum age for entrance to the gym is 14 years of age. Persons aged 14 and 15 years of age are only permitted use of the facilities cardio equipment.
  • All users must receive a gym induction.
  • The minimum age for use of weights and resistance machines is 16 years of age.
  • Correct attire must always be worn in the Gym and Studio areas. For security reasons peaked caps are not permitted to be wornwithin the facility.
  • Coats and bags must be left in lockers provided.
  • Bring a sweat towel to the gym/studio and wipe down equipment after use. Anti-bacterial spray is provided.
  • Respect all equipment and tidy away when finished with its use.
  • No food or snacks permitted in the studio/gym or pool.
  • Any damage to equipment must be reported to a staff member.
 
Pool
 
  • Children under 11 must be accompanied by an adult in the swimming pool.
  • Swim hats must always be worn when in the swimming pool.
  • Expectant mothers and people with heart conditions must provide a doctor’s note before using the sauna/steam room or Jacuzzi.
  • Children under 16 are not permitted in the Sauna, Steam room or Spa pool
  • Please remove all items from changing cubicles and place them in the                                            lockers provided, staff will remove unattended items.
  • Any damage to equipment must be reported to a staff member.
  • No glass items such as bottles are allowed in the pool area.
  • No persons under 16 years of age are permitted to use the pool after 8pm.
 
6 - MEMBERSHIP TERMINATION
 
This can be initiated by either the customer or the Management of Coral Leisure Monaghan.
 
6 (A) – Customer Termination
 
If a membership is cancelled by the customer, we are not obliged to provide you with any credit or refund. Under exceptional circumstances a refund/voucher may be issued with a pro rata charge of services used, but this is strictly at the discretion of the Centre Manager (see section 9).
 
  • Should you wish to apply for a cancellation the Centre Manager must be notified in writing via a letter or an email (Monaghan@Coralleisure.ie) 30 days prior to the requested date.
 
6 (B) – Management Termination
 
A membershipcan becancelled by management at any time, reasons for this may include, but are not limited to:
 
  • Serious or repeated breaches of the membership agreement. For example: using the gym with a pool only membership without having paid the required additional fee.
  • Serious or repeated breaches of the facility rules (see Section 5).
  • A member allowing another person to use their membership fob to gain free access into the Centre. Both parties will no longer be allowed to attend the Centre.
Please note:If a membership is cancelled by management, we are not obliged to provide you with any credit or refund.
 
 
 
6 (C) – Direct Debit Termination
 
Your membership will continue for an initial period of 3 months unless properly terminated by you or us in accordance with the section below.
We may end this agreement at any time by sending you a default notice:
 
  • If you commit a serious breach of this agreement or of the facility rules.
  • If any monthly instalment or monthly membership fee remains unpaid after 14 days after the original due date for payment and is not paid within 7 days of a default notice.
  •  If you provide us with details which are false when applying for membership and the false declaration would have reasonably affected our decision to grant you membership.
 
If you do not wish to continue beyond the initial 3 months the Centre Manager must be notified in writing via a letter or an email (Monaghan@Coralleisure.ie) 30 days prior to the requested date.
You must pay all membership fees until the day on which the cancellation notice expires. We reserve the right to end your membership at any time without notice and without giving any reason.
 
If you are unable to use the centre through serious illness or injury that is likely to preclude you from using the complex for a period of at least 2 months we require reasonable evidence of your illness or injury e.g. a doctor’s certificate.
 
  • In this event the Centre Manager must be notified in writing via a letter or an email (Monaghan@Coralleisure.ie) 30 days prior to the requested date.
 
If you or we end your membership, it is your responsibility to cancel your direct debit arrangements for payment of the monthly instalments.
Please note: If a membership is cancelled by management, we are not obliged to provide you with any credit or refund.
 
7 - ONLINE TRANSACTIONS
 
This includesanymemberships purchased through our online service.
All online transactions adhere to the same policies and rules set in:
 
  • Section 1
  • Section 2
  • Section 4
  • Section 5
  • Section 6
  • Section 8
  • Section 9
  • Section 10
  • Section 11
  • Section 12
 
8 - MEMBERSHIP SUSPENSION
 
We allow all memberships to be frozen at any time with a minimum of 1-month suspension: see Appendix 1.
 
9– REFUNDS
 
If a membership is cancelled, we are not obliged to provide you with any credit or refund. Under exceptional circumstances (see section 10) a refund/voucher may be issued with a pro rata charge of services used, but this is strictly at the discretion of the Centre Manager.
 
Please note: In the event of a breach of the facilities rules and code of conduct (see Section 5);we are not obliged to provide you with any credit or refund.
 
See Coral Leisure Refund Policy for full version- available on request.
 
10 – SPECIAL CONSIDERATIONS
 
Under the rare exception of a refund being warranted it is entirely at Management Discretion, reasons may include but are not limited to the following:
 
  1. Illness/Injury - A Doctor's note stating the cause must be presented along with the refund request.
  2. Bereavement in the family.
  3. Relocation - should a customer need to relocate from their living arrangement at the time of registration then this will be taken into account depending on travel impediments.
  4. Complaint - Should a customer feel that they can no longer attend our facility due to a member of staff/customer; then an investigation must be conducted by the Centre Manager and the refund request will be considered based upon the outcome.
 
Please Note: As previously stated the reasons above are taken into consideration by the Centre Manager, but do not guarantee a refund.
 
11 – DATA PROTECTION
 
Coral Leisure Monaghan will only use personal information in accordance with the G.D.P.R guidelines May 2018
Coral Leisure has a strict Data Protection Policy in place, the full version is available upon request.
 
12 – ADDITIONAL
 
There is a No Refund Policy on all our Online Transactions: these include, but are not limited to Memberships, PAYGO, Swim Lessons, Fitness Classes/Courses and Pool/Gym Events.
 
A full version of the Coral Leisure Refund Policy is available upon request.
 
All policies within this document do not affect the statutory consumer rights of the customer.